Terms of Service

These Terms of Service ("Terms") govern access to and use of the Kayistra platform ("Platform"). By registering or using the Platform you agree to these Terms.

1. Service Description

Kayistra is a SaaS (Software as a Service) platform that fetches product information from e-commerce sites such as Amazon, Trendyol, and Decathlon and integrates it with the Ozon marketplace. The Platform provides:

• Product data import via Chrome Extension
• AI-powered Russian translation and SEO optimization
• Automated price tracking and Ozon price synchronization
• Stock synchronization and multi-store management

2. Account and Membership

• A valid email address is required to register.
• Account activation is subject to admin approval — registration does not grant immediate access.
• You are responsible for keeping your account credentials confidential and for all activity under your account.
• Accounts may only be used by a single individual or legal entity.
• Sharing or transferring accounts is prohibited.

3. Subscription Plans and Payment

Kayistra offers the following plans:

• Free: 50 products, 1 store, manual sync — free
• Starter: 1,000 products, 3 stores, AI translation — $99/mo or $79/mo (annual)
• Growth: 5,000 products, 10 stores — $169/mo or $135/mo (annual)
• Scale: 10,000+ products, unlimited stores — $299/mo or $239/mo (annual)

Payments are processed by Paddle.com Market Limited ("Paddle"), which acts as Merchant of Record for all transactions. Payment, billing, and tax obligations are governed by Paddle's terms.

• Monthly subscriptions renew each month; annual subscriptions renew each year.
• Price changes are communicated at least 30 days in advance.
• If a payment fails, access may be restricted; subscriptions are cancelled if payment is not received within 7 days.

4. Cancellation

You may cancel your subscription at any time. After cancellation:

• Monthly plan: Access continues until the end of the current billing period; the next period is not charged.
• Annual plan: Access continues until the end of the annual period; it does not renew.
• After cancellation, your account automatically downgrades to the Free plan.

For refund conditions see the Refund Policy.

5. Acceptable Use

You may not use the Platform to:

• Market illegal products or content
• Infringe intellectual property rights
• Launch automated attacks against the Platform or third-party systems
• Rent, sell, or transfer accounts
• Reverse-engineer the Platform's source code
• Violate Ozon's or any supplier site's terms of service

6. API Keys and Third-Party Accounts

The Platform requires your Ozon Seller API key. Providing this key and ensuring compliance with Ozon's policies is entirely your responsibility. Kayistra is not liable for service disruptions caused by third-party platform policy changes (Ozon, Amazon, Trendyol, etc.).

7. Service Availability and Warranties

The Platform is provided "as is." Kayistra does not warrant:

• 100% uninterrupted service (scheduled maintenance and technical issues may occur)
• Successful data extraction from all supplier sites at all times (site changes may affect scraping)
• Resolution of errors or delays originating from the Ozon API

8. Limitation of Liability

Kayistra's total liability for any claim shall not exceed the subscription fees paid in the three months preceding the event. Kayistra is not liable for indirect damages arising from incorrect pricing, stock errors, or Ozon penalties.

9. Changes

These Terms may be updated with prior notice. Material changes will be communicated by email. Continued use of the Platform after a change constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by Turkish law. Disputes shall be resolved in Istanbul courts.

11. Contact

Questions: info@kayistra.com